Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Our full Return and Refund Policy can be found here
At Northroot, your order is made just for you—carefully printed or embroidered once you place it, and shipped from the fulfillment center closest to your location.
We work with global partners to reduce shipping distances and emissions. Orders are fulfilled at one of our strategically located centers in:
United Kingdom (Birmingham)
USA (Dallas, TX & Charlotte, NC)
Europe (Spain & Latvia)
Canada (Toronto)
Mexico (Tijuana)
Brazil (Rio de Janeiro)
Japan (Amakusa)
Australia (Melbourne & Brisbane)
UK: 2–5 business days
USA: 3–6 business days
Europe: 2–6 business days
Australia: 2–5 business days
New Zealand: 4–7 business days
If an item is out of stock in your closest facility, it may be shipped from the next nearest location. In that case, shipping may take a little longer.
Each item is made to order. Most orders are fulfilled quickly:
97% ship within 5 business days
50%+ ship within 3 business days or fewer
Fulfillment time does not include shipping time. These are estimates, not guarantees.
Shipping costs are calculated at checkout based on your location, the items ordered, and the shipping method selected. We always aim to keep rates fair and reflective of actual delivery costs.
For every order placed, we plant a tree through our partnership with EarthLungs and Veritree. It’s a simple way to give back—restoring forests, supporting biodiversity, and helping combat climate change. One order, one tree, real impact.
We recommend checking the size guide on each product page. Measure a t-shirt you already own that fits well and compare it to the chart provided. If you're between sizes, consider sizing up for a more relaxed fit.
If your item is damaged or faulty, contact us with a photo and we’ll arrange a free replacement or full refund.
Yes. Many of our products are made with certified organic or recycled materials. You can check the product description for details for each product. Or check out the collections which are titled "Certified Organic"
Most of our orders are shipped in post-consumer recycled (PCR) packaging, which is recyclable and reduces the need for new plastic.
Yes. Every order helps fund reforestation through our partnership with EarthLungs and Veritree. Trees are planted in areas that need it most—helping restore ecosystems and fight climate change.